Refund Policy
Last updated: 15 October 2026
We want you to be happy with our work, and we want refunds to be clear and fair. This policy explains when you can get your money back.
Scope
This policy applies to every paid service from KamiKode: web and mobile app development, UI/UX design, digital marketing, and support and maintenance. It forms part of our Terms of Service.
Deposits
The deposit reserves our time and covers the first stage of work. If you cancel within 48 hours of paying and before we have started, you get a full refund of the deposit, less any bank or transfer charges.
Once work has started, such as discovery, planning or design, the deposit is not refundable. It is, however, credited against the value of the work completed.
Cancelling during a project
If you cancel after work has started, you pay for the work completed up to the date of cancellation, measured against the agreed scope and milestones. If you have paid more than that amount, we refund the difference.
Work delivered and approved for a milestone is not refundable.
If we do not deliver
If we cannot deliver the agreed scope, or we miss the delivery date by more than 30 days for reasons within our control, tell us in writing. If we have not fixed it within 14 days, you may cancel and receive a refund for the part of the work that was not delivered.
Defects
If delivered work does not match the agreed scope, we will correct it first, free of charge. If we cannot correct it within a reasonable time, you are entitled to a partial refund in proportion to the affected work.
Third-party costs
Domains, hosting, software licences, stock assets, plugins and similar costs that we buy for your project are non-refundable once purchased. Any refund is subject to the provider's own policy.
Advertising budgets paid to platforms such as Meta or Google are spent by those platforms and cannot be refunded by us.
Monthly plans and retainers
Marketing retainers and support plans are billed in advance. You may cancel with 14 days' written notice before the next billing date. We do not refund a month that has already started.
What is not refundable
- A change of mind after a deliverable has been approved or launched.
- Subjective preferences about design after the design stage was approved.
- Results such as traffic, rankings, leads or sales, which we do not guarantee.
- Delays or extra work caused by missing content or late feedback.
Your legal rights
Nothing in this policy limits the rights you have as a consumer under Lebanese Consumer Protection Law No. 659/2005 or other Lebanese laws that cannot be waived.
How to request a refund
Email info@kamikode.com with your name, the project, and the reason. Please do this within 14 days of the issue. We will reply within 7 business days.
Approved refunds are paid within 14 days, by the original payment method where possible and in the currency you paid in.
Changes to this policy
We may update this policy. Projects agreed in writing continue under the version that applied when they were agreed.
Contact
Questions about refunds? Email info@kamikode.com or call +961 78 913 979.